Housing company newsletter July 2025
In front of you is the third newsletter of 2025. With the newsletters we want to keep you informed about a number of current issues and other facts.
With this newsletter you will also find the results of the customer satisfaction survey. We are very pleased that many tenants completed the survey.
Visit and contact information
We would like to inform you that Woonbedrijf Voorne aan Zee has two visiting locations. You can find us at the Voorne aan Zee Town Hall at Oostzanddijk 26 in Hellevoetsluis and at the Pinnepot location at Langeweg 34 in Oostvoorne. Note: Would you like to visit us? This is only possible if you have made an appointment. We would also like to refer you to our website. You can find more information at:nl
Malfunctions, repair and maintenance
Faults and reports for repairs and maintenance can still be reported to us in the same way. You can contact the supervisor by telephone on weekdays between 08.00 and 09.30 by calling 0181 40 80 52 or via nl
Outside office hours, our superintendents can be reached for emergencies on 0181 40 80 52.
Projects
Replacing roofs
This year we began insulating and replacing the roof tiles at several complexes. This work includes replacing all skylights and giving residents the option of having solar panels installed.
Earlier work was completed on Koekoekslaan in Oostvoorne. Soon, the last homes on Frambozenstraat/Moerbeistraat in Rockanje will also be completed.
The residents of the Wielewaal have now been informed via an information evening. Work on this complex will start after the summer vacations.
The Ruy
On June 10, Alderman Daan van Orselen and Landré Schrijver, director of Bouwgroep Schrijver signed the contracting agreement for the construction of 24 life-proof apartments on De Ruy in Oostvoorne. In which the current park, green strip and existing footpaths will be preserved as much as possible. The apartments to be built will all be wheelchair-friendly.
Construction preparations have begun. The homes will be rented and managed by the Woonbedrijf. The method of registration will be widely communicated at a later date. It concerns 12 social rental homes and 12 middle rental homes, all with two bedrooms. The target group for these homes are senior citizens. The new homes will be very energy efficient, as so-called "zero-to-the-meter homes. This means that the solar panels will generate all the energy for the facilities and for personal use.
The parking lots and about half of the park will remain as they are now. The homes are expected to be completed in early 2027.
A neighborhood meeting was held on July 9. During this meeting, Bouwbedrijf Schrijver and Woonbedrijf explained the design and there was room to ask questions. It was a pleasant and well-attended meeting.
Planned maintenance
Every home needs maintenance. With major and minor repairs, Woonbedrijf makes sure your home stays in good condition. Every year we give parts of our homes a maintenance check. That may be painting or cleaning work.
But sometimes we also replace window frames, pointing or installations in the home. We call this planned maintenance. On our website you can find the overview of planned maintenance for 2025 nl
Customer Satisfaction Survey
Tenant satisfaction survey results
Woonbedrijf considers customer satisfaction very important. In order to gain insight into how tenants experience our services, we have prepared a survey in collaboration with Citiens. We sent it to you with the previous newsletter. The survey was completed by 25% of the tenants, which of course makes us very happy.
The survey covered the following areas and we would like to briefly explain the results below. If you wish to receive the entire report, please request it from the Woonbedrijf at nl
Housing, living environment and sustainability
Most tenants who completed the questionnaire are satisfied with their home and neighborhood. Both receive a more than satisfactory rating. However, there are also specific things tenants are less satisfied with. For example, 4 out of 10 tenants feel that the insulation of their house is not good enough. About the neighborhood, tenants are least satisfied with noise pollution and garden maintenance. However, many tenants are happy that they feel at home in the neighborhood and that they have good contact with their neighbors.
Many tenants think it is important that Woonbedrijf makes their homes more sustainable. They would especially like to see floor insulation, cavity wall insulation, double glazing / HR++ glass and roof insulation.
Services
Two thirds of the tenants who completed the questionnaire had contact with the Woonbedrijf in the past few months. Most tenants were satisfied with this contact.
Almost two-thirds said they were (very) satisfied. The contact was mostly by telephone, or because a Woonbedrijf employee stopped by. In addition, two-thirds of the respondents were also positive about how Woonbedrijf keeps them informed. Tenants indicated that they would like to be kept informed by mail, as they are now.
Participation
Four in ten tenants who completed the questionnaire would like to be involved by Woonbedrijf. A quarter of the respondents feel that they are already sufficiently involved with Woonbedrijf. When asked what tenants would like to be involved in, home maintenance and Woonbedrijf's future plans came up the most.
Spearheads
Woonbedrijf is pleased to see that the tenants who completed the questionnaire are generally very satisfied. And we are already working on or will be working on the points that scored less well.
For example, Woonbedrijf is working hard to meet the sustainability requirements for the homes. We are even ahead of the set targets. A certified consultant manages the energy labels of Woonbedrijf's rental properties. They have investigated how Woonbedrijf can improve the energy efficiency of all homes.
After this, Woonbedrijf got to work. Woonbedrijf started with the houses that are older and less energy efficient.
Woonbedrijf is going to more than meet the sustainability requirements for the homes. This is good news for the residents, because the living comfort increases and the energy costs decrease.
In addition, the housing consultants are busy Map the garden maintenance in the various neighborhoods and address tenants about this or provide them with information.
Furthermore, it may happen that you experience noise nuisance. This can be very annoying. Sometimes this nuisance is illegal, but not always. You can read what to do in the event of nuisance on our website neighbor nuisance.
We have already had a number of beautiful sunny days. The days are getting longer, people are working (extensively), the barbecue is being taken out of the shed again and people are enjoying themselves outside for longer, often accompanied by background music. Very cozy, but try to be considerate of each other. Are you having a party, for example? Let the neighbors know!
Residential Coach
Purpose of the housing coach
Woonbedrijf has started the project "the senior housing coach" to initiate the flow within its housing stock.
The goal of the senior housing coach is to guide and support over-65s who rent a single-family home or a home with stairs from Woonbedrijf to a more suitable senior housing from Woonbedrijf. The housing coach provides advice and may be able to offer assistance to those over 65 with a desire to move to more suitable housing.
Interested List
Woonbedrijf wants to give all senior tenants aged 65 and older an equal opportunity to apply. All eligible households have now been written to.
From this, an interested list has been compiled.
More demand than supply
The number of applications has greatly exceeded our expectations. There are more applications than there are senior housing units available in the near future. The housing counselors are currently busy contacting the tenants who have applied to take stock of their wishes. Following this, the first available homes will be allocated through a lottery system. Tenants who apply later will be placed at the back of the list.
Woonnet Rijnmond
A small reminder: in order to have a chance of finding a rental property, it is important that you register via the Woonnet Rijnmond website. Even if you already rent a house from Woonbedrijf and wish to move in the future, you must be registered here in order to qualify for any other rental house.
Consultations
The next walk-in consultation will take place on August 19, 1:30 - 3:30 p.m. (De Merel location). The other dates can be found on our website contact living company.
The Sept. 16 walk-in meeting will be cancelled.
Is your naw data still correct?
It is important that the personal data we have on you are complete and correct. If there has been a change, or there will be a change soon, we kindly ask you to let us know so that we can update our system.
Also if something changes in your living situation we would like to hear about it. You can send the changes by e-mail to nl
Fix or report boiler failure Energiewacht West-Nederland
Troubled
Sometimes you can easily fix the malfunction yourself. On the website Energiewacht West you will find checklists for solving various malfunctions.
Via the Youtube video cv-installatie you will find a video explaining how to refill your central heating system yourself.
If you do not succeed or if a malfunction keeps recurring, you can report it to Energiewacht West-Nederland. You can report malfunctions 24 hours a day, 7 days a week via telephone number 088 555 32 50.
Blog
Tip and information related to living in beautiful Voorne aan Zee!
Energy Coach
Are your energy bills rising and you don't know why? Or do you want to know what subsidies are available to insulate your home? Then ask an energy coach for help! An energy coach is a resident of Voorne aan Zee who can give you good advice on saving energy. They do this during a conversation at your home.
All energy coaches are trained by the municipality and can help you with all kinds of questions about energy. Are you interested? Then make a free, no-obligation appointment for an energy consultation with one of the coaches. More information can be found on our Energy Coach website.
The five most important energy-saving tips
- Set the heating to a maximum of 19 degrees
- Shower for a maximum of 5 minutes
- Heat only the rooms where you are
- Going to sleep? Set the heating to 15 degrees, or 18 degrees if you have underfloor heating
- Not at home? Set the heating to 15 degrees, or 18 degrees if you have underfloor heating.
Even more tips, please read the housing association good and safe living page.
In conclusion
We strive to maintain our services. We try to keep you informed as much as possible through these newsletters but if you have any questions or comments please do not hesitate to contact us.