Filing a complaint

You can file a complaint if you believe that a public official or administrator has treated you or someone else unfairly.

DigiDSubmit complaint with DigiD

eRecognitionFiling a complaint with eRecognition

You cannot file a complaint about the following:

  • something that happened a little over a year ago
  • policies or regulations of the municipality of Voorne aan Zee
  • something you have already filed a complaint about
  • regarding behavior or an action to which you could have objected
  • regarding conduct or an action that you could have appealed in court
  • regarding conduct that the Department of Justice is already investigating

Complaint about public space

Would you like to file a complaint about public space? For example, about:

  • Loose paving stones.
  • Broken street lights.
  • A tree threatening to fall down.
  • Poor maintenance of parks.

In that case, you can file areport regarding a public space.

Here's how it works

You submit your complaint to the municipality at:

DigiDSubmit complaint with DigiD

eRecognitionFiling a complaint with eRecognition

  • Clearly describe what the complaint is about and why you are making the complaint.
  • The council may ask you to come by to discuss your complaint.

Do you need help arranging or applying for something with the digital government? Please contact theDigital Government Information Point.

How does it continue?

You will receive written notification as soon as we have received your complaint. We will first try to find a solution to your complaint together. If that is not possible, we will handle your complaint formally. Your complaint will then be forwarded to the independent complaints committee for its advice. In most cases, you will be invited to explain your complaint. We call this a hearing. The “hearing” is conducted by an independent committee for formal complaints. After carefully reviewing the case file related to your complaint, this committee issues a recommendation to us. We will then respond to your complaint in writing. This response, along with the committee’s recommendation and a report of the hearing, will be sent to you. 

The decision period for the complaint is 6 weeks. If your complaint is handled through the formal process, the decision period is 10 weeks. If we need more time than this, we will let you know.

Ombudsman Rotterdam-Rijnmond

Are you dissatisfied with the way your complaint was handled? Or is the municipality not responding to your complaint? If so, you can file your complaint with the Rotterdam-Rijnmond Ombudsman.

The Rotterdam-Rijnmond Ombudsman (ORR) is independent of the municipality. The ombudsman will work with you to find a satisfactory solution. The ombudsman also provides advice to the municipality to prevent your complaint from recurring in the future.

Contact Ombudsman

The Rotterdam-Rijnmond Ombudsman can be reached by phone every weekday from 9 a.m. to 4 p.m. at (0800) 08 02 (free of charge). You can call with questions. You can also make a Make an appointment appointment to explain your complaint in person. Would you like to submit a complaint via e-mail? Please use the e-mail address: nl

More information can be found on the website: Ombudsman Rotterdam.