Asking for help or support

If you are no longer able to do everything on your own due to illness, a disability, or old age do? , we will work with you to find a solution.

First, we’ll see if you can find a solution on your own, for example, with the help of family, friends, or acquaintances. We’ll also see if a general assistance service can help you. If that’s not enough, we can offer you individual assistance.

For example:

  • domestic help
  • A wheelchair or a modification to your wheelchair
  • collective transportation, a mobility scooter or a modification to your car
  • aids or adaptations in your home
  • guidance
  • shelter
  • assisted living 

File a Wmo Report

Here's how it works

Personal plan

After you submit your report, you can create a personalized plan and send it to us. In the plan, describe what you need and why. You have up to 7 days after submitting your report to do so.

A personal plan is not required. If you do not submit a plan, it will not affect your future application.

Research

To properly assess your situation, we often schedule a meeting with you. This can take place at your home, at the city office, or over the phone.

You may bring a family member, caregiver, or someone you know well to the appointment. This person can help you and us clarify your situation and organize all the information.

If you can’t bring anyone with you or would like more professional information or independent advice first, please contact the client support services at the MEE Foundation ( ) or SBO( ). This support is free and tailored to your situation.

Own contribution

You pay a copayment for a Wmo service. You never pay more than the cost of the service. The CAK determines the copayment amount and collects it. The amount depends on your age and living situation.

For more information, please visit the CAK's personal contribution calculator at .

Request Help or Support

Report your problem online: 

DigiDFile a Wmo Report

Don't use DigiD? Or would you prefer a paper version that you can print? If so , you can also download the general form.

Would you like to authorize someone to contact us on your behalf? If so, please use the form below: 

eRecognitionWmo authorization form

You can call our Wmo consultants every weekday from 9:00 a.m. to 5:00 p.m. at 14 0181. Explain what kind of help you need. For example: you can no longer cook for yourself.

What happens after your report?

After you submit your report, we’ll talk with you about your situation. You’ll tell us where you need help. Together, we’ll figure out which solution is right for your situation. This could include, for example:

  • You arrange your own solution.
  • You ask people around you to help you.
  • You will have access to general help.
  • You are requesting individual assistance.

Personal budget

Would you like to learn more about a personal budget (pgb)? If so, please visit the websites of the Social Insurance Bank (SVB) at and Per Saldo | Pgb.

Do you have any questions about the PGB? If so, please call 14 0181.